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Employer Hodson Bay Hotel
Job Title Reservations Executive

The Hodson Bay Hotel, Athlone has an exciting opportunity for a Reservations Executive to join our friendly, professional Reservations team.

Overview of position:

  • To carry out all Reservation duties as per the agreed standard.
  • To deal with all incoming communications regarding Meeting Rooms and Bedroom availability.
  • To follow up on all provisional bookings and ensure maximum occupancy is achieved.
  • To maximise Sales by promoting a positive image to potential guests on the telephone.
  • To develop a good local knowledge in order to answer any guest queries.
  • To ensure the highest level of Customer care at all times.
  • To ensure that cash/ credit card deposits are handled in a secure manner.
  • To communicate effectively with Reception and Sales Department on a daily basis.
  • To take every opportunity to maximise revenue through the use of Yield Management and occupancy controls.
  • To compile quotations for business enquiries, dealing with the follow up administration on calls, showing guests / potential corporate clients the facilities of the Hotel.
  • To be aware of any VIP’s or important visitors to the Hotel and inform Management.
  • To communicate necessary information from the above weekly meetings to all staff through Memo / Passover book.
  • To maintain accurate Guest profiles to ensure the Hotel continues to exceed Guest expectations.
Experience Required

  • A minimum of 2 years revenue/reservations/events experience in a hotel environment
  • A relevant Third level qualification
  • Experience of the Irish Hotel market is essential
  • Experience of Opera is desirable
  • Highly organised, strong team player and the ability to work in a fast paced environment
  • Attention to detail is essential
  • Strong experience of revenue management
  • Good project co-ordination & communication skills
  • Proficient in Excel & Word
  • Ability to competitively quote for business
  • Strong creativity and ability to think of new innovative ideas to create revenue

- Complimentary Use of Hodson Bay Fitness (Gym & Pool)
- Meals when on Duty
- Free Parking
- Staff Discounts in the Spa
- Hotel Discounts
- Motivational Benefits - Employee of the Month etc
- Thriving Sports & Social Club
- Career Development Opportunities

This job originally appeared on
Location Roscommon
Date Added 65 days ago
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